POST SALES SERVICES

Our strategy ensures to retain existing customer and increase the loyalty –

In the present digital era , customer acquisition is just one factor for success as the probability of selling to an existing customer is 60-70%, while to a new prospect is 5-20%. Majority of the organizations fail because they spend a lot of time and money to attract new customers, but less effort goes into figuring out why they lose.

EveMarg enables you to ensure customer repurchase intention and loyalty, create differentiation, reduce customer churn, increase customer lifetime value, and reduce negative word of mouth publicity through post-sales strategies.

Outsourcing services

We offer following post-sales / after-sales services

• Customer complaint disposition: Customer care / Helpdesk support
• Warranty management solutions
• Maintenance contract
• Tech Helpdesk services
• Subject Matter Expert Helpdesk services
• Clinical Helpdesk
• Healthcare customer care: We have capabilities and subject, specific experts, to handle customer care for all healthcare products / drinks exclusively targeted for children, elders, pregnancy, and other important life cycle stage
• Our domain specific team with strong industry knowledge is capable of providing agile, flexible solutions that give both efficiency and customer satisfaction.

Advantage of EveMarg

• Our deep industry knowledge and strong skills will assure you the best-of-breed post-sales services
• We have more than 10+ years of experience in handling post-sales services where we use systematic procedures to approach customers, target focused team, rigorous training and quality monitoring
• We integrate technology into every process to improve the efficiency of our operations. Our CRM, Research Analytics software, GPS tracking system integrated with our CRM, all speaks about our process efficiency.
• Last but not least, low costs strategy: Outsourcing strategy costs lower than competitors and other countries like Philippines

Business is not only dependent on investment but proper channelization to target more sales. Our team has the capability to create a customer, operations, and business impact. We create better experience, impression and better results thereby increase retention, loyalty, and referrals.

Operational impact: Substantial productivity gains and ROI, higher connect rates, higher list penetration, reduced short call durations.
Business Impact: Increased revenue and profitability, new and incremental revenue stream and improved competitive customer service.