The probability of selling to an existing customer is 60-70%, while to a new prospect is 5-20%. Understanding this in this competitive digital age, EveMarg enhances your customer communication channel through our exclusive domain specific inbound call center services.
Our services will ensure to increase revenue, reduce operational costs thereby enhance the customer relationship through our seamless communication.
The domain specific team at EveMarg has the capability to customize our services to exactly match your industry requirements and needs with 24/7 support.
Why?
We don’t compromise the quality
What ? Our Offerings
We don’t compromise the quality
EveMarg delivers inbound call center services via web chat, social media, inbound sales, lead generation, tech support and customer services.
In specific, we offer
- direct mail / TV response,
- email management services,
- Help desk solutions,
- insurance claims processing services, Debt collection,
- order taking,
- new customer acquisition,
- call center for financial and insurance, dispute resolution,
- dealer locators and referral services, IVR services, inbound sales,
- Toll-Free services,
- Warranty registration services, technical support,
- scheduling sales demo services, registration of event participants and prospects,
- real-time inventory status services, payment collection services, job dispatch services,
- sales lead qualification and closure, website response, and clinical and medical customer queries,
Our specific inbound call center services are
- Order Taking Services
- Cross-selling and Up-selling Services We have years of experience in the following industry verticals
Banking and Financial services:
We have experience in handling financial services where we offer inbound calling to enhance customer relationship, to sell your service and acquire new customers.
Healthcare:
Our team at EveMarg with specific domain expertise enables your company to streamline operations, improve patient relationships, boost business with proactive outbound calling. Our services also include handling admission procedures, appointment
EveMarg comprises of a management team having vast experience in the ICT sector
- Our responsible business strategy is embedded with ethics at all process and stages of work. Therefore, you can be assured that our inbound calling services are 100% reliable and assured.
- Complete transparency of every call, leads, and recordings on your campaign.
- Use Web 2.0 and social media to harvest prospects.
- 100% dedicated, certified and experienced agents who can represent your brand
- Our experienced staff is trained in the US and Europe accent.
- All our services are supported by account management QC, QA, and sales/marketing training
- Develop an exclusive campaign that would meet your strategic goals and objectives. Develop a blueprint for the campaign and metric (expected outcome) and provide training to associates in terms of understanding the brand and business of the client and start the campaign. Review weekly activity reports will be shared along with key performance indicators (KPI) and discuss improvements that can be made to your campaigns.
- 24/7 real-time visibility of each campaign
- Time tested appointment setting scripts and messaging.
Why is EveMarg Best Marketing partner?
Global Coverage, Accuracy and Consultative Approach
Expected Business Outcome
Strategic Benefits: Customer, Operation, and Business
By outsourcing call center services you can be assured to have following business outcomes
- Strong personal relationship with customer with maximized agent productivity
- Improved list penetration
- Increased customer satisfaction
- More positive perception of brand and company
- Strong brand loyalty
- Lower customer churn and higher customer retention
- Reduce customer acquisition costs and increased profitability
- Increased likelihood of additional purchases, referrals, incremental revenue from inbound sales, collection and referrals.
GET STARTED WITH EVEMARG
At EveMarg, we constantly endeavor to understand our clients in our attempt to extend exemplary services. We ensure that we provide meaningful insights and recommendations that help your organization to have the desired impact through their marketing activities.